Shipping and Returns


Fortuna Beads ships within Europe via our partners PostNL.

Estimated delivery to Europe is 1-7 days in Europe.

Once your order has been shipped, you will receive email confirmation with tracking number.

Please note that we are unable to deliver to Post Office boxes and forwarding addresses (e.g. Aramex)

Additional customs charges can be expected when shipping to countries outside Europe.



In case of returning, please place the item(s) in the orignal shipping packaging within 14 days.

Following conditions apply to returning items:

  • Used items cannot be returned
  • Items must be returned in the original packaging
  • Specify your request clearly on the return form.
  • The return-form should be filled out completely and correctly.
  • Please return the items to the following address: Fortuna Beads, Steynlaan 70, 3701EJ, Zeist, The Netherlands