Shipping and Returns
Fortuna Beads provides worldwide shipping via our partner PostNL.
Estimated delivery to The Netherlands is 1-2 working days.
Estimated delivery to Europe is 1-7 working days.
Estimated delivery outside Europe is 5-15 working days.
Once your order has been shipped, you will receive email confirmation with tracking number.
Please note that we are unable to deliver to Post Office boxes and forwarding addresses (e.g. Aramex)
Shipping Costs are generally divided in two categories:
1.Shipping to the Netherlands, FREE SHIPPING
2.Shipping outside the Netherlands, € 15,- shipping costs on orders below <€50,-. FREE SHIPPING on orders above >€ 50,-
Items can be returned within 14 days of receiving the items. In case of returning, please place the item(s) in the original shipping packaging.
Following conditions apply to returning items:
- Used items can not be returned
- Items must be returned in the original packaging
- Specify your request clearly on the return form.
- The return-form should be filled out completely and correctly.
- Please return the items to the following address: Fortuna Beads, Steynlaan 70, 3701EJ, Zeist, The Netherlands